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@2808
pc--
發表: 2024-01-01, 最後回應: 2024-01-02
Evercam 10 "檢查聲音裝置"時閃退
您好，我在開啟Evercam 10時無論是單獨開啟或是PPT中開啟，只要一出現"檢查聲音裝置"時就會閃退，之前Evercam 9 都不會這樣，請問為甚麼？如何解決？我已經將多餘的聲音裝置關掉只留下一個了還是會這樣
0
1 樓
pc--
2024-01-01
補充一下，環境是Windows 10 x64
0
2 樓
pc--
2024-01-01
附上dump：
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 6031

    Key  : Analysis.Elapsed.mSec
    Value: 17229

    Key  : Analysis.IO.Other.Mb
    Value: 65

    Key  : Analysis.IO.Read.Mb
    Value: 55

    Key  : Analysis.IO.Write.Mb
    Value: 225

    Key  : Analysis.Init.CPU.mSec
    Value: 2249

    Key  : Analysis.Init.Elapsed.mSec
    Value: 291783

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 262

    Key  : CLR.BuiltBy
    Value: NET481REL1LAST_C

    Key  : CLR.Engine
    Value: CLR

    Key  : CLR.Version
    Value: 4.8.9181.0

    Key  : Failure.Bucket
    Value: FATAL_USER_CALLBACK_EXCEPTION_c000041d_fsRecorder_v10.dll!Unknown

    Key  : Failure.Hash
    Value: {510eb9b4-41d2-b5aa-61cb-5a19ff803920}

    Key  : Timeline.Process.Start.DeltaSec
    Value: 7

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 9.0.0.0


FILE_IN_CAB:  EverCam_10.exe(1).10512.dmp

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS:  0

CONTEXT:  (.ecxr)
eax=007be4e4 ebx=0659ec98 ecx=00000000 edx=00000000 esi=00000001 edi=0000009b
eip=54a58750 esp=007be2cc ebp=007be4f0 iopl=0         nv up ei pl zr na pe nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
fsRecorder_v10!fsGetAudioDevice+0xe0:
54a58750 8b02            mov     eax,dword ptr [edx]  ds:002b:00000000=????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 54a58750 (fsRecorder_v10!fsGetAudioDevice+0x000000e0)
   ExceptionCode: c000041d
  ExceptionFlags: 00000001
NumberParameters: 0

PROCESS_NAME:  EverCam_10.exe

ERROR_CODE: (NTSTATUS) 0xc000041d -  b       ^     A o     B z     ~   p C

EXCEPTION_CODE_STR:  c000041d

STACK_TEXT:  
WARNING: Stack unwind information not available. Following frames may be wrong.
007be4f0 54a58cb9     04becd5c 00000400 00000000 fsRecorder_v10!fsGetAudioDevice+0xe0
007be704 0a090513     0659ec98 00000400 acf14c10 fsRecorder_v10!fsQueryVideoDevice+0x169
007be784 0a090242     00000000 00000000 00000000 0xa090513
007be7a4 0a0900ec     00000000 00000000 00000000 EverCam_v10_x86!PowerCam.Global.GetDeviceAry+0x5a
007be7c0 0a06f472     00000000 00000000 00000000 EverCam_v10_x86!PowerCam.Global.SetDeviceFromReg+0xac
007be808 0a063318     00000000 00000000 00000000 EverCam_10!EverCam.frmMainBar.StartShowVolume+0x18a
007be838 089232c8     00000000 00000000 00000000 EverCam_10!EverCam.frmMainBar.frmMainBar_Load+0x5d8
007be868 08922eef     00000000 00000000 00000000 System_Windows_Forms!System.Windows.Forms.Form.OnLoad+0x158
007be874 054c1178     00000000 00000000 00000000 System_Windows_Forms!System.Windows.Forms.Form.OnCreateControl+0x4f
007be8ac 054c0fcf     00000000 00000000 00000000 System_Windows_Forms!System.Windows.Forms.Control.CreateControl+0x150
007be8c0 08922310     00000000 00000000 00000000 System_Windows_Forms!System.Windows.Forms.Control.CreateControl+0x27
007be8f4 054c547f     00000000 00000000 00000000 System_Windows_Forms!System.Windows.Forms.Control.WmShowWindow+0x88
007be934 054cd9d8     00000000 00000000 00000000 System_Windows_Forms!System.Windows.Forms.Control.WndProc+0x7c7
007be940 054cd968     00000000 00000000 00000000 System_Windows_Forms!System.Windows.Forms.ScrollableControl.WndProc+0x58
007be948 08922274     00000000 00000000 00000000 System_Windows_Forms!System.Windows.Forms.ContainerControl.WndProc+0x18
007be958 054cd63d     00000000 00000000 00000000 System_Windows_Forms!System.Windows.Forms.Form.WmShowWindow+0x2c
007be96c 0a06219b     00000000 00000000 00000000 System_Windows_Forms!System.Windows.Forms.Form.WndProc+0x2bd
007be99c 054c4499     00000000 00000000 00000000 EverCam_10!EverCam.frmMainBar.WndProc+0x323
007be9a4 054c4470     00000000 00000000 00000000 System_Windows_Forms!System.Windows.Forms.Control.ControlNativeWindow.OnMessage+0x11
007be9b8 054c42a7     00000000 00000000 00000000 System_Windows_Forms!System.Windows.Forms.Control.ControlNativeWindow.WndProc+0xa0
007be9f4 02b0d08e     00000000 00000000 00000000 System_Windows_Forms!System.Windows.Forms.NativeWindow.Callback+0x5f
007bea28 775d11ab     001d0adc 00000018 00000001 0x2b0d08e
007bea54 775c816a     05fb52a6 001d0adc 00000018 user32!_InternalCallWinProc+0x2b
007beb38 775c7d5a     05fb52a6 00000000 00000018 user32!UserCallWinProcCheckWow+0x33a
007beb9c 775cb92f     01498b40 00000000 00000018 user32!DispatchClientMessage+0xea
007bebd8 77a3508d     007bebf4 00000020 007bedd0 user32!__fnDWORD+0x3f
007bec50 778c157c     089221fb 001d0adc 00000005 ntdll!KiUserCallbackDispatcher+0x4d
007bec50 089221fb     001d0adc 00000005 acf14c10 win32u!NtUserShowWindow+0xc
007bec50 02c8f96a     00000000 00000000 00000000 0x89221fb
007becf8 08921ef5     00000000 00000000 00000000 System_Windows_Forms!System.Windows.Forms.Control.SetVisibleCore+0xfa
007bed20 087e6444     00000000 00000000 00000000 System_Windows_Forms!System.Windows.Forms.Form.SetVisibleCore+0x125
007bed28 08920595     00000000 00000000 00000000 System_Windows_Forms!System.Windows.Forms.Control.set_Visible+0x14
007bed68 0892007c     00000000 00000000 00000000 System_Windows_Forms!System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner+0xcd
007bed94 0a061df9     00000000 00000000 00000000 System_Windows_Forms!System.Windows.Forms.Application.ThreadContext.RunMessageLoop+0x3c
007bedac 02c84c51     00000000 00000000 00000000 System_Windows_Forms!System.Windows.Forms.Application.Run+0x31
007bedb8 6d5b2546     00000000 00000000 00000000 EverCam_10!EverCam.Program.Main+0x1c9
007bedc4 6d5be4c9     007bee58 007bee08 6d72be70 clr!CallDescrWorkerInternal+0x34
007bee18 6d5bf197     00000001 02df2334 00000000 clr!CallDescrWorkerWithHandler+0x6b
007bee84 6d606760     007bef60 aca80376 02b04e0c clr!MethodDescCallSite::CallTargetWorker+0x170
007befa8 6d606861     007befec 00000000 aca81eca clr!RunMain+0x1c6
007bf214 6d6066d6     00000000 aca81a26 005e0000 clr!Assembly::ExecuteMainMethod+0xf7
007bf6f8 6d606ae4     aca81b8e 00000000 00000000 clr!SystemDomain::ExecuteMainMethod+0x61c
007bf750 6d606a2a     aca81b4e 00000000 6d64aef0 clr!ExecuteEXE+0x4c
007bf790 6d64af0c     aca81b12 00000000 6d64aef0 clr!_CorExeMainInternal+0xd8
007bf7cc 6de3a38e     a1f22af9 6ded4330 6de3a330 clr!_CorExeMain+0x4d
007bf808 6dece81e     6ded4330 6de30000 007bf830 mscoreei!_CorExeMain+0x100
007bf818 6ded4338     6ded4330 7650fcc9 00970000 mscoree!ShellShim__CorExeMain+0x9e
007bf830 7650fcc9     00970000 7650fcb0 007bf88c mscoree!_CorExeMain_Exported+0x8
007bf830 77a27c6e     00970000 3663649c 00000000 kernel32!BaseThreadInitThunk+0x19
007bf88c 77a27c3e     ffffffff 77a48c3e 00000000 ntdll!__RtlUserThreadStart+0x2f
007bf89c 00000000     00000000 00000000 00000000 ntdll!_RtlUserThreadStart+0x1b


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  fsRecorder_v10+e0

MODULE_NAME: fsRecorder_v10

IMAGE_NAME:  fsRecorder_v10.dll

FAILURE_BUCKET_ID:  FATAL_USER_CALLBACK_EXCEPTION_c000041d_fsRecorder_v10.dll!Unknown

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x86

OSNAME:  Windows 10

FAILURE_ID_HASH:  {510eb9b4-41d2-b5aa-61cb-5a19ff803920}

Followup:     MachineOwner
---------
附件:
0
3 樓
pc--
2024-01-01
已排除，不知道為甚麼使用AverMedia GC 551 (擷取卡) 就會這樣
0
4 樓
蘇O
2024-01-01
謝謝您的回報與提供的 dump 檔，我們會請工程師儘快分析可能的問題原因。
0
5 樓
蘇O
2024-01-02
以下是 RD 對這件事情的報告：
----
出事的 function 是
void __stdcall fsGetAudioDevice(WCHAR* wszDeviceName)
{
　　if (wszDeviceName != NULL)
　　　　wcscpy(wszDeviceName, g_wstrAudioDevice.c_str());
}
 
只是一個取得現在使用的 device name而已
有檢查過傳進來的buffer大小，有1024byte，
不至於是因為device name太長，而g_wstrAudioDevice是wstring，也不應該會裝不了長的device name
 
看起來可能是擷取卡有什麼特別的地方要處理
因為目前我們沒有這片擷取卡，就無法針對問題繼續深入追查
1
 
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